MEDWAY SOUND
STUDIO AND EQUIPMENT HIRE TERMS AND CONDITIONS
These Terms and Conditions apply to all bookings made with Medway Sound. By completing a booking and making payment, the Customer confirms that they have read, understood, and agreed to be bound by these Terms and Conditions.
Medway Sound is a trading name of Musicworx Limited.
1. Definitions
Medway Sound – Musicworx Limited trading as Medway Sound.
Customer – The individual or entity making the booking, including any persons attending the session under that booking.
Services – All studio hire, facilities, equipment, and any staff or support provided by Medway Sound.
Equipment – All fixtures, fittings, instruments, audio equipment, and related items provided by Medway Sound.
Studios – The premises operated by Medway Sound.
2. General Terms
2.1 – These Terms and Conditions constitute the entire agreement between the parties.
2.2 – No variation shall be effective unless confirmed in writing by Medway Sound.
2.3 – Prices and availability are as displayed on the Medway Sound website at the time of booking.
2.4 – Nothing in these Terms excludes or limits liability where such exclusion is prohibited by law.
3. Studio Hire and Use
3.1 – Studio hire is for the booked session time only.
3.2 – Set up and take down must occur within the booked session.
3.3 – The DJ Studio has a maximum occupancy of three persons unless prior written authorisation is given by Medway Sound.
3.4 – Sessions may be remotely ended where occupancy limits or safety rules are materially breached. No refund shall be payable in such circumstances.
3.5 – The Customer is responsible for the conduct of all attendees.
4. Equipment and Condition
4.1 – Equipment remains the property of Medway Sound at all times.
4.2 – Equipment must not be removed, modified, or used contrary to manufacturer guidance.
4.3 – The Studio and Equipment must be left in a clean and usable condition at the end of the session, allowing for fair wear and tear.
4.4 – Equipment provided for any booking may vary between sessions. Medway Sound reserves the right to substitute listed equipment with functionally equivalent alternatives where necessary due to availability, maintenance, or operational requirements.
4.5 -Where optional connectivity or streaming equipment is made available, compatibility and configuration remain the responsibility of the Customer. Medway Sound does not guarantee compatibility with any personal device, software, media format, or third party platform.
5. Equipment Availability and Refunds
5.1 – Minor equipment faults, consumable wear, or issues capable of being reasonably managed during the session do not entitle the Customer to any refund, reduction of hire fees, or credit. Such elements form part of the service provided and do not represent non-performance of the contract.
5.2 – No refund or credit shall be given where individual items of equipment fail but the Studio facility remains available for use during the booked session.
5.3 – A refund or credit will only be considered where the Studio facility as a whole is entirely unusable for the duration of the booked session due to events attributable to Medway Sound.
5.4 – Any refund or credit under this clause shall be limited strictly to the unused proportion of the session fee and shall not exceed the amount paid for the affected portion of the session.
5.5 – No refund or credit shall be provided where any issue arises from Customer misuse, negligence, excessive force, unauthorised adjustment, or damage beyond fair wear and tear.
6. Payment and Charges
6.1 – Payment in full is required at the time of booking unless otherwise agreed in writing.
6.2 – Where a Customer breaches these Terms, Medway Sound may charge reasonable and proportionate costs actually incurred as a direct result of that breach.
6.3 – All additional charges reflect reasonable and proportionate costs actually incurred by Medway Sound as a direct result of the relevant breach or additional usage and are not penalties.
6.4 – The Customer expressly authorises Medway Sound to process additional charges to the original payment method where applicable.
7. Additional Charges
Additional charges apply only where the stated conditions are met.
7.1 Overtime – Where the Customer remains in the Studio beyond the booked session end time without authorisation, additional time shall be charged at the standard hourly rate plus twenty five percent, calculated in fifteen minute increments.
7.2 Excess occupancy – Where more than three persons attend the DJ Studio without prior authorisation, a charge of thirty pounds per additional person per session shall apply.
7.3 Drum kit condition – For Rehearsal Studio bookings, a charge of twenty pounds shall apply where the drum kit is left disassembled or incomplete.
7.4 Air conditioning repositioning – A charge of twenty pounds shall apply where the air conditioning unit is moved from its default position and not returned.
7.5 Cleaning and misconduct – A charge of one hundred pounds shall apply where additional cleaning is required due to spillages, misuse of facilities, antisocial behaviour, or improper waste disposal.
8. Cancellations and Changes
8.1 – Sessions may be cancelled or rescheduled up to two days prior to the booking date.
8.2 – No refunds are provided for cancellations made within two days of the session or for non-attendance.
9. Liability
9.1 – Medway Sound shall not be liable for loss or damage to Customer property unless caused by negligence.
9.2 – Nothing limits liability for death or personal injury caused by negligence.
10. Force Majeure
10.1 – Medway Sound shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to acts of God, fire, flood, storm, power failure, interruption of utilities, government restrictions, civil disturbance, labour disputes, supplier failure, or building access restrictions.
10.2 – Where a force majeure event prevents the Studio facility from being usable during a booked session, Medway Sound may, at its discretion, offer rescheduling of the affected session or a credit for future use.
10.3 – No compensation shall be payable for indirect or consequential loss arising from a force majeure event.
10.4 – Nothing in this clause affects statutory rights which cannot legally be excluded under English law.
11. Limitation of Liability
11.1 – Medway Sound’s total liability arising out of or relating to any booking or these Terms (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) shall not exceed the total session fee paid for the relevant booking.
11.2 – Medway Sound shall not be liable for loss of profits, loss of opportunity, loss of recordings or content, loss of business, or any indirect or consequential loss.
11.3 – Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence or any liability which cannot be excluded by law.
12. Termination
12.1 – Medway Sound may terminate a booking without refund where the Customer materially breaches these Terms.
13. Governing Law
13.1 – This agreement is governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
PRIVACY POLICY
1. Who We Are
Musicworx Limited is a company registered in England and Wales. We operate Medway Sound rehearsal and DJ studio services from Rochester, Kent.
We are the data controller for the personal data described in this policy.
2. Personal Data We Collect
We may collect and process the following categories of personal data:
• Name
• Email address
• Telephone number
• Booking dates and session details
• Payment confirmation and transaction status
• Communications between you and us
• IP address and booking confirmation logs
• CCTV footage where individuals are identifiable
• Website usage data collected through cookies and analytics
We do not store full card payment details.
3. Third Party Booking Platform
We use an external booking platform, Jammed.app, to manage studio bookings and payments.
When you make a booking, your personal data is submitted directly to Jammed.app and processed in accordance with their own privacy policy.
Jammed.app operates as an independent data controller in relation to the booking platform and associated services. This means they determine the purposes and means of processing your personal data for their platform operations.
Customers should review Jammed.app’s privacy policy, which governs how that platform collects, uses and stores personal data independently of Medway Sound. Medway Sound is not responsible for the processing activities carried out by Jammed.app in its capacity as an independent data controller.
Medway Sound receives booking and transaction information from Jammed.app for the purpose of administering your booking, fulfilling our contractual obligations and maintaining records.
4. How and Why We Use Your Data
We process personal data on the following lawful bases:
Performance of a contract
• Managing studio bookings
• Providing access to the studio
• Communicating booking confirmations
Legitimate interests
• Enforcing our Terms and Conditions
• Investigating damage or misuse
• Responding to chargebacks or disputes
• Security and CCTV monitoring
• Improving our services
Legal obligation
• Accounting and tax compliance
• Responding to lawful requests from authorities
Where we rely on legitimate interests, we have assessed that our interests do not override your rights and freedoms.
5. CCTV
CCTV operates in and around our premises for safety, security, prevention of damage and enforcement of contractual rights.
CCTV footage constitutes personal data where individuals are identifiable.
Our lawful basis for CCTV processing is legitimate interests in ensuring safety, protecting property and investigating breaches of our Terms and Conditions.
CCTV footage is typically retained for up to 30 days unless required for investigation, dispute resolution or legal proceedings.
6. Enforcement and Dispute Resolution
We may retain booking records, payment confirmations, communications, IP logs and CCTV footage for the purpose of enforcing contractual rights, investigating damage, responding to payment disputes or chargebacks, and resolving legal claims.
Such processing is based on our legitimate interests in protecting our business and contractual position.
Booking and transaction records are typically retained for up to 6 years in line with limitation periods under English law.
7. Who We Share Data With
We may share personal data with:
• Jammed.app in connection with booking administration or dispute investigation
• Payment service providers in connection with transactions
• Professional advisers including accountants or legal advisers
• Law enforcement or regulators where legally required
• Where third party providers transfer personal data outside the UK, they are responsible for ensuring appropriate safeguards under applicable data protection law.
8. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected:
• Booking and financial records: up to 6 years
• Communications relating to bookings: up to 6 years
• CCTV footage: up to 30 days unless required for investigation
• Website analytics data: according to provider retention settings
9. Your Rights
Under UK data protection law, you have the right to:
• Request access to your personal data
• Request correction of inaccurate data
• Request erasure in certain circumstances
• Request restriction of processing
• Object to processing based on legitimate interests
• Lodge a complaint with the Information Commissioner’s Office
To exercise your rights, contact us using the details below.
10. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure.
11. Contact Details
If you have questions about this Privacy Policy or wish to exercise your rights, contact:
Medway Sound
Medway City Estate
Rochester, Kent
Email: Privacy@MedwaySound.com
12. Updates
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
